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Final Fantasy XIV: A Realm Reborn Digital Sales Halted due to “Overwhelmingly Positive Response,” Square Enix Hadn’t Anticipated This Many Users

August 28, 2013 Written by Jason Dunning

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After launching yesterday in North America, with numerous betas preceding it, times have been tough on Final Fantasy XIV: A Realm Reborn already, with Square Enix being forced to halt digital sales of the game:

Important Notice About Final Fantasy XIV: A Realm Reborn

Due to the overwhelmingly positive response to Final Fantasy XIV: A Realm Reborn, we are currently experiencing extremely long wait times for users to be able to log in and play. As a temporary measure, we will halt sales of Final Fantasy XIV: A Realm Reborn’s digital download products so we can accommodate all of those wishing to play. We are working to expand our server capacity in the coming days.

In a separate post on the Final Fantasy XIV website, they detailed how they hadn’t anticipated this many users logging in so early:

We would like to thank you for your continued support of Final Fantasy XIV: A Realm Reborn .

Since the start of early access on Saturday, August 24th, an enormous amount of users have been logging in to the game. As such, the number of users logging in has been increasing at a rate that is much higher than what we had originally anticipated. To ensure that we maintain a quality level of service for everyone, we have been setting restrictions on both the creation of characters as well as adjusting the number of users that are able to log in. We are well aware that these restrictions are a source of frustration for our users who are waiting to play.

To address this matter, we are currently working on introducing new Worlds and enhancing the performance of the login and match making processes on both the Japanese and North American & European data centers. This operation is expected to be completed at the beginning of next week.

Until this operation is complete, we would like to prioritize the quality of service for those who have already purchased the game. Therefore, we are temporarily suspending the sale of the digital download versions of Final Fantasy XIV: A Realm Reborn . Once the operation has been completed, the sale of the digital download version will resume.

While the operation is in progress, we will continue to apply restrictions on both the creation of characters and the ability to log into the game. Throughout this time, we will be offering constant updates on the progress of the operation.

We sincerely apologize for any inconvenience this causes our users and humbly request your understanding.

For further updates, follow the Final Fantasy XIV news account on Twitter.

What do you think of these issues right off the bat? Let us know in the comments below.

[Source 1 , 2]

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