PSLS Help Desk – PS4 WS-37397-9 Error Fix

May 26, 2016 Written by Alex Co

Help Desk 555x328

This week’s edition of PSLS Help Desk hits quite close to home, as this is something that has happened to me very recently (just last week).

Over the weekend, I was downloading a game on PS4 and left it on “rest mode” so the download will be done by the time I came back. Unfortunately, when I turned the PS4 on again (mind, I’m not sure if my kids managed to turn it off or something), I was surprised to see that the download wasn’t finished. Upon checking, I saw that I couldn’t even log on to my PS4! I checked to see if PSN was down, did the easy fixes like resetting my router and console but nothing. Nothing worked and I was greeted with the “WS-37397-9” error which was completely foreign to me.

Upon checking, a few people suggested different things for a fix. One of them (which will be what your PS4 will suggest you do) was rebuilding my PS4’s HDD, which, unfortunately, didn’t work. Digging deeper, it seems this error code means your console’s ip is banned! Now hang on, it’s not as bad as it sounds.

Here’s Sony’s official steps on fixing this WS-37397-9 error:

WS-37397-9    Error Code:

Connection Error

Step 1: ​Turn off the PlayStation 4 by pressing the power button on the front panel. The power indicator will blink for a few moments before turning off.
Step 2: ​Once the PlayStation 4 is off, press and hold the power button. Release it after you’ve heard two beeps: one when you initially press, and another 7 seconds later.
Step 3: ​Connect the DualShock 4 controller with the provided USB cable and press the PS button on the controller.
Step 4: From the list of options select Rebuild Database and press “X”. Once the process is complete the PS4 will restart.​
Step 5: Run the Internet connection test at [Settings] > [Network] > [Test Internet Connection] and make sure you can connect to the network.​

While it didn’t work for me, it might work for some, so go try it out.

Another solution comes from “snacklepuss” from the official EU PlayStation forums. It’s a bit technical (and long), and I tried to do it before tuning out at some point. In short: I’m not 100 percent sure it works, but the steps needed to take are doable and seems logical of a fix.

For the easy, and quite possibly surefire way to fix it, just change your router. That’s what I did, and it started working right away. If you know how to change IPs, then that might work as well. But if you have an extra router, just chuck that bad boy in and your PS4 should be able to connect as normal.

Additionally, a user by the name of “AkshatVashisth” posted this simple fix that could work as well. It involves nothing more than connecting your PS4 to a mobile data network via wi-fi hotspot, signing in, and then switching to your router’s network once connected. 

Also, “plilp” advises you to change your router’s MAC address, with simple instructions on how to do it. If you don’t have the technical know-how or can’t change your router’s MAC address due to your ISP, then the easy route would be to just get a new router.

As to why it’s happening. It seems to be random and is happening to people all over the world. Some say it’s due to your router not recognizing the PS4 as a gaming device and sees it as an unknown device that could potentially be harmful. 

Oh, and yeah, I asked the official Ask PlayStation support line and this is what they gave me as a fix. Yeah, wasn’t really that helpful.

Hopefully, this PS4 WS-37397-9 error fix guide will help those affected by this little quirk. I know I’d have appreciated knowing it instead of wasting 2-3 hours on a weekend looking — and trying — for a proper fix.

Got any PS4 or game problems you want us to help out with? What do you want us to tackle in the next PSLS Help Desk entry? Let us know in the comments section below.

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