Hello Games Offers Workarounds for No Man’s Sky Issues, Hires a New QA Team

August 12, 2016 Written by Jason Dunning

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Giving an update on the known issues in the PlayStation 4 version of No Man’s Sky today, Hello Games Founder Sean Murray said, “We’re tracking a number of issues, bugs and crashes that players are reporting, and working to resolve as soon as possible.”

Adding that the number of players, as well as the length of the average play session, “has been far more than our small team could have anticipated,” Murray apologized to anyone affected by these issues and said they’re “working quickly to adapt.”

To help tackle the issues, Hello Games has hired a new QA team (bigger than Hello Games) that will complement the existing team at Sony. They’ve also begun working on fixes for the most critical issues, including crashes, and a patch with these fixes is expected “in the near future.”

As for the potentially game-breaking issue with the pre-order ship, Murray said the majority of players are able to continue:

It has been reported that using the pre-order bonus ship will leave some players stranded, if they purchase or transfer to a new ship that does not have a hyperdrive (if done very early in game). In most cases the player is actually able to continue (107 of the 135 reports emailed so far). The game already detects the player needs a hyperdrive and directs them to a nearby NPC who will give the player the hyperdrive they need. Some other players were able to resolve this issue by restarting their console.

If you pre-ordered No Man’s Sky and haven’t received the ship, Murray says to make sure you’ve redeemed it correctly from the PlayStation Store or from the Options Menu. He also notes that the in-game name of the Alpha Vector ship is Domanish, while the Rezosu AZ65 is named Final Shadow XIV in-game in the United States.

To help combat any issues you’re having in No Man’s Sky, here’s some possible workarounds:

  • If you believe you are stuck, or can’t reach your ship, be aware you can jetpack forever whilst pushing against any surface
  • If you have made a mistake – you can revert to any of your two previous saves in the Options Menu
  • If you have left your ship somewhere inaccessible, you will be able to summon it from landing pads or beacons found at most buildings or points of interest (marked by question marks)

The PC version of No Man’s Sky launched earlier today and Hello Games says they’ll do their best to keep servers online, but they’re expecting lots of people to play the game today. Because the PS4 and PC servers are separate, any PC issues shouldn’t impact the PS4 version.

You’ll be able to report your No Man’s Sky issues on the official support page when they move to a ticketed support system next week.

[Source: No Man’s Sky (1), (2)]