PSLS Help Desk – Aim Controller FAQ and Troubleshooting

May 25, 2017 Written by Chandler Wood

Custom PS4 wallpaper

Farpoint and the Aim Controller for PlayStation VR released last week. While we thought that Farpoint was a passable experience, it was really there to highlight the capabilities of the incredible Aim Controller, which we couldn’t be much happier with. Sony’s PSVR gun controller goes all in to make sure that you get full immersion with 1:1 tracking in the virtual reality space.

With new hardware peripherals comes new things you need to know, so we’re here to give you a rundown of the Aim Controller FAQ and to help troubleshoot any problems you might be having with your Aim Controller.

Aim Controller Features

Before you can troubleshoot your Aim, it helps to know all of the features that it has.

  • Motion sensing and light tracking technology
  • Two handed ergonomic controls
  • Full DualShock 4 controls
  • Vibration feedback
  • Rechargeable battery

Operation

The PlayStation Camera is required for the Aim to function. It will not work as a standard DualShock 4 controller, and at this time is intended only to be used with PSVR games that have compatibility. The light orb must be visible to the PlayStation Camera in order for it to pick up tracking.

The Aim Controller can be used either right or left handed and all buttons will still be comfortably accessible. The following diagram shows the placement of each of the DualShock 4 controls and buttons.

Aim Controller

Note that the touchpad is a button only and does not replicate other touch features. It should also be noted that there is an R1 button on either side of the Aim Controller for both right and left handed setups.

Pairing

Pair the Aim with your PS4 in the same way you would a standard controller. Plug in the USB cable to the PlayStation 4 and the Aim, and press the PS button on the top of the Aim. Your controller is now paired and will not require USB connection except to charge.

Charging

You can charge the Aim Controller in the same way that you charge your DualShock 4. Connect a USB cable to your PS4 in rest mode while power is being supplied for charging or use third party charging outlets/plugs to charge without the use of your PS4. A flashing orb means it is charging. A solid orb that is not flashing means that charging is complete.

Over time, you may notice total battery times decreasing. This is normal. The Aim Controller will start out with around 6 to 10 hours of battery life depending on usage.

Troubleshooting

  • Won’t Pair/Lag/Flashing Orb/Non Functional – Turn the PS4 and Aim Controller off. Try pairing again. If this does not solve the issue, Sony suggests it may be wireless router interference. Try to use the Aim with your router powered off.

Just above the forward analog stick, on the underside of the top tube of the Aim Controller is a small reset button. You can press this with a pin for a couple of seconds to restore factory default settings. You will need to re pair the controller with your PS4.

  • Charging Issues – Sony suggests the issue may be due to the USB cable used. Make sure you are using the USB that was supplied with your PS4 for charging your DualShock 4. Some other cables can cause problems.

To check the charge level, power on the PS4 and Aim and press the PS button. In the lower left corner, you will see an Aim icon with a battery indicating charge levels.

Aim Controller Warranty

There is a one (1) year warranty on the Aim Controller, so if it just seems to be defective and troubleshooting is not fixing the issues, you can follow this link to submit your product to Sony for in warranty service. They will require proof of purchase.

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