Epic Games is Aware of Paragon PS4 Issues, Working to Fix Them

September 22, 2017Written by Anthony Nash

Paragon ps4 issues

It seems that when Paragon released their massive v43 update earlier this week, the PlayStation 4 version of the game saw huge stability issues rise. According to Epic Games, the studio is aware of the issues and actively working on fixing the situation.

In a letter posted to the Epic Games forums, Jake Lawyer – the lead live ops analyst for the company – acknowledged that “stability on PS4 took a huge hit” and that the company is “actively working” on fixing the top bugs that hit the game.

You can read the full post below:

Hey friends,

First – yes stability on PS4 took a huge hit with v43 update and yes the emergency patch this morning made that worse overall rather than better. You are right to be super frustrated. We are actively working on understanding and fixing our top crashes and getting fixes out to you guys. I want to make sure we take a minute to give you all a bit more context than “there are known crashes”.

Stability is something we monitor very closely following every patch and respond to aggressively when we identify regressions. With v43 release, we regressed so significantly that by around 6am EDT yesterday we realized that PS4 crash rate was up by over 25x the baseline crash rate across version 42. We immediately called in engineers and QA to start hammering out our top crashes. We submitted a build to Sony certification at midnight EDT and deployed it this morning. Shortly after deployment, we identified that overall crash rate increased by at least 1.5x from already brutal rate. With fixes we made yesterday, new crashes were introduced, resulting in a net decrease in stability.

At this point, we are actively working through our top crashes, engaging additional support beyond the Paragon team. We’ll share updates here as we have them, but the current plan is to ship a PS4 client as soon as possible to fix our top offenders.

Massive updates like v43 can sometimes expose issues at scale that didn’t crop up internally. In this case, we are unfortunately seeing a rather extreme example of that. Thanks for bearing with us and please understand we are working diligently to get back to a stable place ASAP.

Thanks,
Jake Lawyer – Lead Live Ops Analyst

There is no word on when the fix will come, but it seems that Epic Games is hyper aware of the situation, which means that it will likely be sooner rather than later.