PSLS Help Desk: PS4 Error Code SU-30696-4 Fix

November 2, 2017Written by Keri Honea

Help Desk

If you have your PlayStation 4 set for automatic updates, it’s usually for convenience. No one wants to turn on the console just to find out you can’t play your games immediately thanks to an update. However, if one of those automatic updates—or even a manual update—fails, you could have a verifiable PITA on your hands.

PS4 Error Code SU-30696-4 occurs when a software update fails. The error code suggests that the update file could be corrupted, which is, of course, a possibility. Fortunately, there are a few solutions to help push the update through and correct your PS4 back on the right path. Start from the top of the following list solutions and work your way down until the issue is resolved.

  • If your update was from the internet, got to [Settings] > [System Software Update] and retry the update.
  • If your update was from a USB storage drive, try to update via the internet from the solution above.
  • If updating from the internet doesn’t work, visit PlayStation.com to download the update to a USB drive. Try to install from the drive.
  • If the update still doesn’t install, try to update in Safe Mode.
    • Turn off the PS4, then hold down the Power until you hear two beeps (takes roughly 7-8 seconds). Connect your DualShock 4 controller via USB cable and then press the PS button to access Safe Mode.
    • Install the update from your USB drive while in Safe Mode.
 If none of these solutions work, you may have to resort to calling PlayStation Support. If the update is instead for an application or a game, then—you guessed it—try uninstalling the app and reinstalling it again.