I don't think Sony needs to follow Microsoft on this, as the PlayStation 4 has a huge lead over the competition. However, if the Scorpio is a force to be reckoned with, perhaps Sony will make an effort to compete with this new refund policy.
While I see a lot of good here for consumers, there are so many problems that I see with something like this as well. A lot of PSVR experiences are under that two hour mark. Would they still qualify? given that someone can basically just pay a deposit to play them? Maybe lock out trophies for the duration of the two hour "demo" period, not adding them to the account until after the refund period has passed. Steps need to be taken to prevent this from getting abused and gamed before Sony should implement it.
I also feel like this tends to create an irresponsible consumer who won't look before they leap. In some worst case scenarios, sure, it is necessary, but if you give an inch, they'll take a mile. Getting a refund should be a chore (not impossible, but should take real commitment) to avoid the system being abused. I don't go to a movie theater and get a money back guarantee if I walk out not liking it after the first half hour.
I'm honestly not bothered. I do my research before buying games so I hardly ever feel like I was misled into buying something. I'd probably be one of those who won't even need to touch the feature, if it becomes one. However, I do think for games that don't have demos and don't have reviews until after launch, it's a good idea. Considering it a 2-hour demo.
I hope not. Gamers' sense of entitlement is already out of control.
I'm honestly not sure. As for the big question if Sony should, I'm mixed. Part of me thinks they should, but I can see this being abused by a ton of people, and that's where issues are sure to pop up.
Don't get me wrong, it's good if Sony does a refund policy for digital games, but some people will surely abuse this and in turn, equate to less income for deserving games and studios. And when a studio closes, these same people will complain how Sony (or insert third-party publisher here) sucks, etc.
What about super short games? How will they be protected? Especially PSVR titles? Lots of questions left unanswered which leads me to believe this won't be implemented anytime soon.
But you know people will bitch and will just see the consumer side and think Sony's evil for not doing this ASAP.