Having experienced some problems since launching earlier this week, Bethesda gave an update on The Elder Scrolls Online: Tamriel Unlimited for PlayStation 4 and Xbox One today, apologizing to those affected.
Due to the “millions of players around the world” wanting to play The Elder Scrolls Online at launch, it led to “the overwhelming demand caused delays for some players trying to log in.” Bethesda says they jumped on the problem, “but we’re truly sorry for any frustration or inconvenience any of you are experiencing. We are working around the clock to address these issues.”
Going further in-depth, Bethesda gave some information on the top issues they’re addressing on PS4 and Xbox One:
- Login Errors: We believe the general login errors some of you have been experiencing have now been resolved. These errors were due to the overwhelming launch demands on our Xbox One and PlayStation 4 megaservers, particularly during peak hours. Instead of getting a general login error, you will now correctly be placed in the login queue.
- Server Capacity: While we have established large data centers to support a huge player population, the millions of active players now in ESOTU may require increased server capacity to reduce queues and alleviate any server performance issues. This is being investigated as a priority for us.
- Queuing System Display: Our login queuing system is currently displaying the incorrect wait time and queue placement. This is purely a visual display bug that will be fixed in our next patch—the queuing system does work. Once you’re in the queue, please do not leave the queue, close the game client, or otherwise navigate away from this screen. You will load into Tamriel as soon as you reach the front of the queue.
You can check out all the Known Issues in this thread, with Bethesda working on addressing those issues in future game updates, including Error 318, getting kicked from a queue, and more.
While they do suggest creating a character on the European megaserver, as peak times vary for North America and Europe, keep in mind that “characters cannot be moved from one megaserver to another and that Crown Store purchases are tied to the megaserver on which that they are made.”
[Source: The Elder Scrolls Online]