PSLS Help Desk – PS4 Error Code E-801809A8 Fix


After this month’s PS4 firmware update 5.0, many players were met with PS4 error code E-801809A8 that wouldn’t let the new firmware version install properly. This issue relates to a faulty Blu-ray drive that blocks the update from installing, and has understandably left many users upset as they can’t update to the latest version.

Unfortunately, there’s no solid fix for PS4 error code E-801809A8, but there are a couple of potential solutions to get the latest firmware update to take.

According to a user over on the EU PlayStation Forums, Sony has a fix coming shortly that will allow you to fully update your PS4. Here is the posted PlayStation Support chat transcript from jt_man5:

Herbert (10/10/2017, 6:08:44 PM): Thank you so much, let me explain you what’s going on. We’re currently experience a glitch with this error code, our engineers are working on getting fixed as fast as possible, we’re going to launch a patch to fix this issue, you will receive a notification on your console once this happen.

Me (10/10/2017, 6:09:05 PM): Estimated time? Like before Friday

Herbert (10/10/2017, 6:10:59 PM): We expect this patch be released in less than one week, I apologize for the inconvenience and thank you so much for the information. I understand that this must be very frustrating for you (I’m also having this issue)

As of October 10, Herbert tells jt_man5 that they expect the patch to fix PS4 error code E-801809A8 will be deployed in less than a week, so if all goes well, this solution will solve the problem without you needing to do anything.

If you are still struggling with the error,PlayStation Forum user liu1845 seems to have a hot fix that worked for them:

Turn PlayStation 4 off (press and hold the power button). Turn [the PS4] on manually. Release only after you’ve heard two beeps: one when you initially press, and another 7 seconds later. Connect the DualShock 4 controller with the provided USB cable and press the PS button on the controller. Click on update.

The above solution ties back in to some of our previous Help Desk topics, talking about the PS4’s Safe Mode functions.

We’ll keep you updated on when the fix for this error drops, and hopefully you’ll have your console update within the next week.

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