PS Vita Refund Emails Sent Out for Misleading Ads, Free Items and Full Details Listed

In case you didn’t know, the Federal Trade Commission (FTC) finally approved the ruling against Sony Computer Entertainment America (SCEA) regarding the the PlayStation Vita lawsuit where it says that Sony falsely advertised the capabilities of its handheld. 

Yep, as the headline states, PS Vita refund emails are being sent out presently. For those who bought a Vita before 2012, you now have a chance to refund something from Sony. 

Users have the option of:

  • 1) $25 check being mailed to the affected party
  • 2) $25 PSN voucher that will come at the end of the refund period (June 30, 2015)
  • 3) Select a voucher for a three-set bundle of digital games

In case you’re interested at what games are on offer, they are a nice bunch; although there’s no PS4 game available.

Image source: NeoGAF

Image source: NeoGAF

People who got the email or eligible to redeem the refunds can go to this site to fill out the form.

Here’s the full message users can see in the email:



Dear Customer:

Our records show that you purchased a PlayStation Vita handheld game console prior to June 1, 2012. The Federal Trade Commission has alleged that some SCEA advertisements for the PlayStation Vita during this period were deceptive. Although SCEA neither admits nor denies liability in connection with this matter, SCEA has agreed to settle the dispute with the Federal Trade Commission by offering either cash back (or credit on your PSN account) or merchandise to customers who purchased a PlayStation Vita before June 1, 2012, and who have not returned the product for a full refund.

Accordingly, we are pleased to offer you the opportunity to receive a check for $25 (or a $25 credit on your PSN account). Alternatively, you are eligible to receive a merchandise voucher that you can use to select from a list of merchandise, video games and/or services. The selection of merchandise, video games and/or services that are available through this offer has a retail value of $50 or more.

You are eligible to receive either a check for $25 (or a $25 credit on your PSN account) or a merchandise voucher, but not both. For details of each offer and to make your choice of the $25 check (or credit) or the merchandise voucher, please click here.

You MUST complete and submit the information requested in the above link by June 30, 2015 to be eligible to receive the $25 check (or $25 credit on your PSN account) or merchandise voucher worth $50 or more. Please be assured that your acceptance of this offer does not obligate you to purchase anything.

For more information on our settlement with the Federal Trade Commission, please visit and search for “Sony Computer Entertainment America.”

If you have any questions, please call Sony Computer Entertainment America claims administration at 1-800-410-5484.

The claims site will require that eligible users enter their PS Vita’s ID and serial number, which can be located at the bottom of your handheld (If it’s faded, you can hook your Vita to a PC and check under “properties”).

Image source: Kotaku

Image source: Kotaku

Now, for those who qualify, but didn’t get an email, you can fill out this form, and mail it to the claims people so you can have a chance at getting one of the items above. If you think you’ve qualify but didn’t get the email, please check your Spam inbox/folder as multiple users have reported that the email gets routed there for some reason.

Don’t forget that the cutoff is on June 30, 2015, so be sure to submit your claims before then. Once that’s done, then comes the hard part: the waiting. 

For more on the false advertising issue, you can read about it here.

Anyone submitted their claims yet? Don’t forget to lend a helping hand with your fellow PS Vita fan in the comments below.

[Source: yowzagabowza (email), NeoGAF, Kotaku]