PSLS Help Desk has always been about helping people troubleshoot problems with their PlayStation products, as well as preventative care and maintenance, and good to know FAQs about Sony’s stuff to help you get the most out of your consoles and peripherals. Sometimes though, you just reach a point where PlayStation products are beyond your own troubleshooting and you need to contact Sony directly for service.
Before you reach out to Sony, make sure you have done sufficient troubleshooting to fix the issue yourself. This applies to any device, whether it’s PS4, PS3, Vita, a DualShock 4, or your PlayStation VR headset. After you’ve done your own troubleshooting, you can contact the retailer of your product. If you are still within the return policy, or you bought an extended warranty through them, this may be the fastest and most effective way to get your PlayStation device fixed. Extended warranties are a third party service that have nothing to do with Sony.
Depending on your product, you’ll have to check if it is still under warranty, as well as finding out what documentation you need to verify the warranty and get service through Sony. You can check all of the warranty requirements for different PlayStation products here.
PlayStation VR has its own service link and or you can reach out to the service phone number, which is 1-800-345-7669.
For service on PlayStation peripherals, such as DualShock 4, PlayStation Camera, or PlayStation Move, you will need to call Sony directly at 1-800-345-7669. You will also need to call for any product covered under the PlayStation Protection Plan.
Sony also made a handy video going through the process step by step.