On April 5, The Elder Scrolls Online servers were taken down for routine maintenance. Unfortunately they stayed down for far longer than Zenimax expected due to a bug that only affected the PlayStation builds of the game. Now the servers have returned and the developer has extended the duration of the Anniversary Event as compensation for the hours players missed.
Game Director Update – Recent Service Interruption for ESO on
— The Elder Scrolls Online (@TESOnline) April 6, 2021
The full statement details all of the measures the team is taking to compensate players for the downtime:
Now that the dust has settled and the ESO PlayStation service is back up, here’s a quick summary of what happened and what we’ll do to make up the day of playtime that our PS4/5 community lost. The extended downtime was particularly unfortunate timing as yesterday was a holiday for many of you, and we know you were looking forward to spending your time off adventuring in Tamriel. We understand how frustrating this was.
First, the issue itself was caused by a service problem between ESO and the PSN platform and was entirely our fault. Because it was a problem between the ESO game and the PSN service, our solution was to rebuild the ESO patch, test it, and submit it for certification. This process takes time, which is where the initial 24-48 hour estimate came from.
However, with critical help from our PSN partners, we figured out a much faster solution – to modify the service itself. With that, it only took a service update and a restart, and after testing and verification, we were back in business very late night east coast USA time and as I type this everything is running normally.
We know this wasn’t fun. We don’t like extended downtime either. I apologize for the situation and for the inconvenience and frustration it has caused. Thanks for being such a great community and bearing with us through this.
To alleviate some of the lost playtime from ESO PlayStation players, here’s what we’re going to do:
- We are extending the Anniversary Jubilee event by a few days for ALL players — it will now run until Thursday April 15 at 10am EDT for all platforms.
- On PS4/5 only: The day 7 daily login reward will be modified to give five 150% experience boost scrolls (to make up for lost time)
- On PS4/5 only: The day 8 daily login reward will be modified to give players this month’s pet (the Ayleid Wolf Pup, previously awarded on day 21) to make sure no one misses the reward due to disruption in their play schedule
- On PS4/5 only: The normal day 7 and 8 rewards will be moved later in the month, so you won’t miss out on them either
Thanks again, and see you all in Tamriel.
The servers are now back up in the game after the 24 hour break and are running normally at the time of writing, so now’s a great time to jump back in and continue your adventures. All progress made now can be transferred to the native PS5 version of the game when that is released in June. Those who don’t own a copy of the game can even make use of the free play event that’s also running right now and will end at 10AM EDT on April 13.