PSN Down Worldwide, Authentication Issues Mentioned (Update)

October 21, 2016Written by Alex Co


Update (3:03 a.m. ET): The Status site says “all services are up and running, and the  PlayStation Europe Twitter account just tweeted that “All services” should be back to normal.

There you go. Carry on, then. If you still can’t log on, leave a comment below and tell us where you are.

Update (10:50am PT): Sony has updated the PSN Status Page to say that every aspect of the PSN – Account Management, Gaming and Social, PlayStation Now, PlayStation Video, PlayStation Vue, PlayStation Store, and PlayStation Music – is down across all platforms.

Original Story (7am PT): Trying to log on to PSN to play some Battlefield 1 or Call of Duty: Infinite Warfare beta? Find that you can’t but you see your friends online? Yeah, you’re not alone. It seems PSN is having issues once again — and on a Friday, even!

While I seem to be able to see who’s online now, logging on to actual multiplayer games — or on the PlayStation Store — is another issue altogether. Unfortunately, the Ask PlayStation Twitter has yet to comment on this whole PSN down issue for now, and checking the official status page shows a maintenance schedule reminder that we all know is happening on October 26 (not today). Logging in to PSN and checking my internet connection via the PS4’s test feature brings up error code “CE-33987-0,” and an “Authentication Failed” message.  Over on the PlayStation site, the error is said to happen due to:

The link you clicked is requesting an operation that requires authentication, but the authentication failed.

There are five main reasons why this may happen:

1) The link you clicked on was not generated for you, but was intended only for someone else’s use to perform an action on their account. If the other person pasted such a link into a message body or you were re-directed to such a link from another link you clicked on, the authentication will fail and you will arrive here instead.

2) The link was valid for you, but your authentication ticket has expired. If this is the case, hit the back button in your browser and refresh the page containing the link. You will then get a fresh ticket and when you click on the link again it will work.

3) Your browser session may have expired. If so, hit the back button in your browser, then refresh the page containing the link you clicked on. You will get a fresh ticket and if you click on the link again it will work.

4) Your browser may be set to not accept session cookies (or the cookie may have been deleted, or you may have been prompted and refused the cookie), in this case you should modify your browser settings to accept session cookies, and/or accept the session cookie if you are prompted, in order to use this site.

5) Your browser arrived at this location from someplace other than this site (an external link or site), or your browser or security software may be set to not send referrer information, in this case you should use the links on this site itself or verify that your browser or security software settings allow sending referrer information, in order to use

Checking on my Twitter feed, I was also getting similar tweets from people who can’t log in worldwide. Some have been getting the “NW-31250-1” error code, which is a DNS failure notice. Could it be DDoS attacks? People all jumping in to play Battlefield 1 simultaneously? We don’t know for sure.

We’ll update the post when PSN is back online again or if Sony issues an update.

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