A BBC Watchdog investigation that looked at Sony Computer Entertainment Europe’s policy concerning digital refunds is to be broadcast tonight on BBC One.
The investigation revolved around Sony’s “no refund” policy on digital goods. While most companies do not issue refunds on digital products, Sony has come under fire after refusing to refund UK PlayStation 4 owner John Lappin after someone fraudulently charged £39.99 to his account. Lappin noticed that the money was charged from a PS3, a console that he did not own, and he contacted Sony.
After investigating, Sony told Lappin that the company has a strict “no refund” policy, and could not give him his money back. However, Sony did explain that “We have taken the appropriate action against the console which made the purchase but unfortunately we cannot share the details of this console with you for security purposes.”
To make a long story short, after a few other conversations with Sony, Lappin reported the issue to the BBC. After about two weeks into the Watchdog investigation, Sony decided to refund Lappin his money, which, according to Lappin, was “useless to me as I sold my PS4 back in January.”
While Sony is fairly strict about its refund policy, I would like to point out that numerous people, myself included, have gotten refunds on purchases made through the PS Store. It seems that Sony does offer up a sort of one-time refund offer, although it is not clear if it extends that offer to all buyers.
Do you have any experience trying to get a refund for a purchase made on the PS Store? Let us know in the comments.