According to court documents, a class action lawsuit has been taken up against Square Enix. Allegedly, Square Enix deceived 100,000 users by not being upfront with their penalties and fees on Final Fantasy XI.
Esther Leong, the Plantiff, claims that Square Enix lied about the monthly fees associated with Final Fantasy XI. Not only that, but Square Enix concealed its monthly fees, penalties for late fees, interest, and several other payment issues during the signing up phase. The parties included in the lawsuit are seeking $5 million dollars for damages.
As of the time of this writing, Square Enix has not commented on the situation.