Square Enix has shut down their Square Enix Members service in North American and Japan for the next few days while they fix security holes that were exploited by hackers earlier in the month.
According the company someone may have gained unauthorized access to one of the company’s servers. This breach affects participants in both the American and Japanese members program. The European members site was not affected. Square Enix reassured its fans that no credit card information was leaked due to the potential break in.
The company issued a statement which reads as follows:
We have reason to believe that unknown parties may have gained unauthorized access to a particular Square Enix server related to the free SQUARE ENIX MEMBERS service offered in North America and Japan. In response, Square Enix, Inc. has temporarily suspended operation of the SQUARE ENIX MEMBERS service starting at 10PM (PST) on December 12, 2011.
We are assessing the full extent of this potential breach to determine what data, if any, was compromised and will provide more details as soon as possible. While some personal information may have been accessed, we can confirm that there is no possibility of any credit card information leak from this incident, since the server in question stores no credit card information. We estimate that the suspension will continue for a few days until we complete our investigation and counter-measures. We will update you as we learn more.
We sincerely apologize for any inconvenience caused by the temporary suspension of the SQUARE ENIX MEMBERS service. We take data security extremely seriously and we regret any inconvenience this may have caused our customers and fans. We appreciate your patience and support at this time.
The Square Enix Members service allows users to find out more information on upcoming games, view trailers, press releases and read developer blogs.