Publishers in the UK are now mandated by law to provided refunds to consumers who purchased faulty digital products.
Thanks to the Consumer Rights Act, users will now have a 30-day refund period after buying a digital product, such as a game or even DLC. In order to receive a refund, however, the digital product must be faulty, which might mean, in the case of a game, one that it is completely broken. The Consumer Rights Act defines that digital goods must:
– be of satisfactory quality, based on what a reasonable person would expect, taking into account the price
– be fit for purpose. If the consumer has a particular purpose in mind, he or she should make that clear
– meet the expectations of the consumer
What do you think of the new law? Do you think the US should create something like this?