Ark: Survival Evolved developer Studio Wildcard has said that it’s currently looking into an issue that PlayStation 4 players are facing with CrossARK character transfers. The following post on the game’s official community forum details the issue and offers a temporary workaround:
We’re aware when connected to an Official server, after attempting to join a new one with survivor, it takes you back to the original server. We’re also aware of an issue on Unofficial PC hosted servers where clusters aren’t correctly displaying for one another and are looking into this as well. We suspect these problems have been caused by some of the more recent changes to the server session list, to resolve some crashes and make it a lot more fluid.
We’ll be rectifying this as soon as we can and hope we’re able to get a patch out for this on Monday (as it would have to go through cert, with it being too late to submit right now).
A temporary work around which will work for Official Servers is, after conducting the transfer process, when you’ve loaded back into your original server, instead of hitting ‘spawn survivor’, press Start and exit to main menu, then join the server you want to play on, and from there you can download your survivor.
We’ll make sure to update our readers when the patch makes it through the certification process.
[Source: Ark Community Forums]