Fallout 76 wasn’t well received by fans or critics, and Bethesda is well aware of the problems plaguing their latest entry in the series. But gamers aren’t just taking issue with the game itself, but the advertising and business practices surrounding the game. The latest source of discontent comes from the Fallout 76 Power Armor Edition, specifically the West Tek Canvas Carrying Bag, which was made of nylon instead of canvas material.
While complaints came from a variety of customers, one that got a lot of traction was written by AllGamesDelta who took issue with the product and Bethesda’s curt response. The official Fallout account responded by clarifying that the response wasn’t up to their standards and that the employee is contracted rather than a direct employee of Bethesda or Bethesda Game Studios.
The Bethesda Store’s Support member is a temporary contract employee and not directly employed by Bethesda or Bethesda Game Studios. We apologize to the customer who took the time to reach out. The support response was incorrect and not in accordance with our conduct policy.
— Fallout (@Fallout) November 28, 2018
Bethesda apologized for the way the news was delivered, but confirmed it was true in a subsequent Tweet that stated, “Unfortunately, due to unavailability of materials, we had to switch to a nylon carrying case in the Fallout 76: Power Armor Edition.”
Outside of this thread, the official Fallout account got in front of this controversy to apologize and offer 500 Atoms, Fallout 76‘s in-game currency, as a form of compensation for those who purchased the Collector’s Edition.
We understand and respect that there is disappointment with the bag in the Power Armor Edition. We are sorry. Please contact Bethesda Support to provide proof of your CE purchase. They will assist in granting your account 500 Atoms.
Please visit: https://t.co/TJBMjYaph0
— Fallout (@Fallout) November 29, 2018
A pack of 500 atoms costs $4.99, and 500 atoms isn’t even enough to buy the Fallout 76 postman skin that comes with its own canvas bag. Suffice it to say, Bethesda’s offer doesn’t make things even in the eyes of many fans.