Sony ‘Helps’ Set the Firmware 3.41 HDD Scare Straight
The recent PlayStation 3 firmware update has brought a new helpful buying feature to the PSN, but also a slew of reports posted on Sony’s Official PlayStation forum stating users’ trouble when attempting to upgrade their PS3’s HDD. Cases seem to identify the root of the problem as non-Sony Hard Disc Drives, however, Sony’s Consumer Services Department is now offering a response to the problem and is basically saying that the problem is not the PS3, but you.
In response to the pages and pages of user reports regarding similar problems with unaccepted HDDs, crashing systems, and messages simply stating “no applicable data found,” Sony has offered some internal research and trouble-shooting steps to help repair damaged relations.
“We apologize for any inconvenience you are experiencing with upgrading Internal Hard Disc Drive (for PlayStation®3) on your PlayStation(R)3 computer entertainment system. The information available to our Consumer Services Department does not suggest that this is a problem PlayStation(R) owners are likely to experience when upgrading the HDD with 3.41update. Sony Computer Entertainment America (SCEA) strongly supports the quality of its products and backs them with full confidence.
We ask that you update the previous HDD first to see if the update will go through. Then update from the thumb drive that is formatted in FAT 32 and has the 3.41 update downloaded.”
Sadly it appears as though Sony’s Consumer Services Department is insisting that this is user-error and not an issue related to the recent firmware update. Apparently, a sudden and widespread amount of PlayStation 3 owners are simply just doing something wrong. We’ve also come down with a sudden and widespread case of sarcasm, because insisting that this is just a coincidence is just plain ridiculous. Hopefully enough users report this issue and someone outside of the Consumer Services Department catches wind of the situation and starts working on a fix. We’ll be sure to keep you informed if any new developments arise.