PS4 Owners Report Being Unable to Appear Online After Update 4.72

July 12, 2017Written by Jason Dunning

PSN Down 555xz328

Update 2: Late November 27, the reverse of this issue began occurring, with users stuck online and unable to select “Appear Offline.” You can find all the details in our current story on the issue.

Update: The issue is happening again. Check out our September 7 story to find out about the current situation.

Original Post: Following the release of PlayStation 4 update 4.72 yesterday, players began reporting an issue where they’d appear offline on the PlayStation Network, despite being logged in.

“When I last slept my PS4 I was appearing offline, now no matter what I change my status to, Online or Appear Offline, I remain to appear logged off,” NeoGAF user JackEtc said. “Restart, turn off and back on, nothing changed it. I just turned the PS4 on and my online status is checked as Online but my profile still has my appearing offline. I click Appear Offline and it goes to the ‘Please wait…’ screen and comes back and Online is still checked. Yet, like I said, I’m appearing offline still.”

PS4 owners on NeoGAF, Reddit, and Twitter are reporting the issue, and some have even been unable to play games online as a result. Several possible workarounds have been posted, with one suggesting you to go to Settings > PlayStation Network then log out and log back in, and then log your controller out of the PS4 and back in. Others suggest a full system restart, but that seems to be met with mixed results.

When asked about the issue on Twitter, Ask PlayStation suggested you do the following:

If you’re still affected by the issue, you can contact Ask PlayStation and it looks like they’ll send you a DM with further instructions. Have you experienced this issue? Have you been able to fix it? [Source: Reddit, NeoGAF, Ask PlayStation]