PS4 Owners Report Being Unable to Appear Online After Update 4.72

July 12, 2017Written by Jason Dunning

PSN Down 555xz328 Update: The issue is happening again. Check out our September 7 story to find out about the current situation.

Original Post: Following the release of PlayStation 4 update 4.72 yesterday, players began reporting an issue where they’d appear offline on the PlayStation Network, despite being logged in.

“When I last slept my PS4 I was appearing offline, now no matter what I change my status to, Online or Appear Offline, I remain to appear logged off,” NeoGAF user JackEtc said. “Restart, turn off and back on, nothing changed it. I just turned the PS4 on and my online status is checked as Online but my profile still has my appearing offline. I click Appear Offline and it goes to the ‘Please wait…’ screen and comes back and Online is still checked. Yet, like I said, I’m appearing offline still.”

PS4 owners on NeoGAF, Reddit, and Twitter are reporting the issue, and some have even been unable to play games online as a result. Several possible workarounds have been posted, with one suggesting you to go to Settings > PlayStation Network then log out and log back in, and then log your controller out of the PS4 and back in. Others suggest a full system restart, but that seems to be met with mixed results.

When asked about the issue on Twitter, Ask PlayStation suggested you do the following:

If you’re still affected by the issue, you can contact Ask PlayStation and it looks like they’ll send you a DM with further instructions. Have you experienced this issue? Have you been able to fix it? [Source: Reddit, NeoGAF, Ask PlayStation]