Sony Doesn’t Expect Major PS4 Hardware Issues in the UK; PS4 Failure Rate Similar to PS3

November 28, 2013Written by Jason Dunning


With “less than 1%” of the first 1 million PS4’s encountering problems in the United States and Canada, Sony UK Managing Director Fergal Gara doesn’t “expect any major issues” when the PS4 launches in the UK on November 29th.

Gara gave this news in an interview with Eurogamer, where he also talked about how the PlayStation 4 failure rate is “within the region” of what they saw on PS3:

But obviously any gamer who’s disappointed is a problem we take seriously. We are looking into causes of those low level problems – and there are certain learnings that have already been taken, which means we can potentially further reduce that low level down to as close to zero as we can possibly get it.

But let’s be clear: the failure rate on PS4 is well within the region we see on PS3, which is considered a pretty bullet-proof machine. There is no evidence there to cause panic either for us or for gamers having any lack of confidence in picking up a PS4.

Even with this confidence, Sony has made sure that “we’ve got a pool of stock to deal with any ‘dead on arrival’ issues,” but “it’s not a vast volume, because there’s no evidence to suggest we need a vast volume to deal with that.”

Also, because of the two week difference between the UK and US PS4 release, Gara says there’s been “little bits of fine-tuning,” with “little glitches” in some games having the chance to be ironed out.

Are you buying a PS4 on the 29th? Let us know in the comments below.

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